Canadian Rocky Mountain Resorts Banff AB Guest Services Agent

Canadian Rocky Mountain Resorts
Banff, AB
Canadian Rocky Mountain Resorts
Banff, AB

Banff, AB

Full job description

Guest Services Agents are the ambassadors of Canadian Rocky Mountain Resorts, providing exceptional customer service from the initial reservation through to check-out. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests.


Front Office Manager/Assistant Front Office Manager/Guest Services Supervisor

As required

Welcome guests to the Lodge and provide an efficient check-in experience.
Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.
Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
Maintain a professional and presentable appearance at all times.
Assist with emergency procedures when required.
Some shoveling and Ice chipping of common guest areas & firepit (Winter).
Respond to reservation enquiries, complete room reservations and provide guests with up-to-date information on our rates, special offers and packages.
Prepare arriving reservations, ensuring guest requests are met to the best of our ability.
Assist in providing positive and efficient customer service.
Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
Provide guests with accurate and relevant information about the Lodge, local area and attractions.
Book tours, activities and restaurant reservations for guests.
Check out guests, provide accurate billing information and correctly process payments.
Ensuring the completion of daily logs and tracking.
Manage the hotel switchboard, directing calls to other departments as necessary.
Provide an accurate cash-out report at the end of each shift.
Other duties as assigned.

Excellent interpersonal and communication skills.
A passion for customer service; previous experience is an asset.
Highly organized and detail oriented, with the ability to multitask.
Able to cope in high pressure situations.
Experience with Opera PMS, Microsoft Office and Outlook is an asset.
Previous hotel experience preferred.
Must be able to work independently and remain calm in the event of emergency situations arise.
Willing to work flexible hours.
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required).

As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.