Castle Mountain Chalets Banff AB Front Desk General Store Supervisor

Castle Mountain Chalets
Castle Mountain Chalets in Banff, AB
From $20 an hour - Full-time
Castle Mountain Chalets
Castle Mountain Chalets in Banff, AB
From $20 an hour
Job details

From $20 an hour
Job type
Shift and schedule
Weekends as needed
Morning shift
+ show more

Castle Mountain Chalets in Banff, AB

Pulled from the full job description
Casual dress
Company events
Discounted or free food
Flexible schedule
On-site parking
Wellness program

Full job description
Job Summary

We are currently interviewing experienced applicants for year round positions at Castle Mountain Chalets in Banff, Alberta. We offer competitive wages, on-site accommodations, retention bonus, and various wellness benefits. Come join our enthusiastic team and experience the Canadian Rockies.

Job Description

Please note, job location is between Banff and Lake Louise, not in town.

The Front Office Supervisor position is a key part of the overall success of Castle Mountain Chalets. Often, this is the first and last person a guest is in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate must be able to direct a small team, embody the skills to drive the front office team and manage the operation of a general store.

Job Type / Category

Duties & Responsibilities

Greet guests in a friendly manner and follow the check in procedures
Take payments and post accurately to guest accounts
Follow set policies regarding cash handling
Communicate with other departments in a friendly and professional manner
Be aware of local attractions, activities and restaurants and make recommendations to guests
Handle incoming phone calls and other guest communications in a discreet fashion
Accurately communicate with other shifts regarding issues arising from day to day operations
Sell and stock items at property store
Manage Front desk staff
Other duties as required
Required Education, Skills and Qualifications


Previous hospitality experience required
Experience with Mews an asset
Diploma in Hospitality or related courses and asset
Strong communication skills in English, both in written and verbal is essential
Ability to work in a multi-tasking, fast paced environment
Demonstrated strong customer service skills
Ability to work all shifts, including weekends, evenings and holidays
Retail experience an asset
Staff Housing points:

1 recently renovated accommodation building with 8 private rooms, located on the hotel property,
1-minute walk to work, 20-minute drive to Banff, 15 minute drive Lake Louise.
Fully-furnished bedrooms and common area.
Linens are provided.
Each bedroom has a full en-suite bathroom including a shower.
The kitchen is fully-equipped with 2 ovens, microwaves, sinks and other essential kitchenware.
Each employee have their own full-sized refrigerator allocated in the kitchen.
Free Wi-Fi and cable.
Free laundry.
Free Parking.
Free gear rental (mountain bikes and snow shoes).
Staff van is available for use at the cost of $0.25/km (must have adequite drivers abstract).
Close proximity to many trails and outdoor activities.
30% off in the general store.
Job Type: Full-time

Pay: $20.00+ per hour + 12 month Contract completion bonus of $3000


Retail: 1 year (Preferred)
Hotel Front Desk: 1 year (Preferred)

Banff, AB (Preferred)
This position offers the opportunity to lead a dynamic team in a fast-paced environment. If you have a passion for customer service and possess the necessary skills, we invite you to apply for this exciting Front Desk Manager role.

Job Type: Full-time


Casual dress
Company events
Discounted or free food
Flexible schedule
On-site parking
Wellness program
Flexible Language Requirement:

French not required

Day shift
Evening shift
Every Weekend
Monday to Friday
Morning shift
On call
Weekends as needed
Supplemental pay types:

Bonus pay
Overtime pay
Retention bonus

Secondary School (preferred)

Microsoft Office: 1 year (required)
Retail management: 1 year (required)
Front Desk: 1 year (required)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.