Lake Louise Inn Front Desk Guest Service Agent

Lake Louise Inn

Banff, AB
From $18.50 an hour - Full-time, Seasonal

Job details
Salary
From $18.50 an hour
Job type
Full-time
Seasonal
Qualifications
customer service: 1 year (Preferred)

Benefits
Pulled from the full job description
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Full Job Description
THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value our employees and want each of them to experience a welcoming atmosphere.

WHAT YOU GET:

Subsidized, furnished, private room with internet, cable and utilities included for Full Time team members.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.
SALARY:

First 90 days: $18.50 per hour
After 90 days: $19.50 per hour
DETAILS

Located in Lake Louise
Valid Canadian Work-Permit Required for International Applicants
Full-time position, average of 40 hours per week
JOB SUMMARY

The Guest Service Agent is responsible for Front Desk, Reservations, Guest Activity and Night Audit shifts. This position provides friendly and accurate service to our guests in a fast-paced environment. Customer service and ensuring the best customer experience is at the forefront of all aspects of this role.

RESPONSIBILITIES

Checking in and checking out guests
Answer the hotel phone and taking reservations
Respond to internal guest requests
Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
Answer inquiries regarding hotel services, and services available in the community
Improve guest experience through recognizing and resolving guest issues promptly
Assist with training new team members (Front Desk, Reservation, and Night Audit) in order to maintain the desired level of service
Ensure cash handling procedure are followed at all times
Ensure that front desk and lobby area are clean
Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
Follow Health and Safety rules and guidelines at all times
Other duties as assigned by Front Office Manager
QUALIFICATIONS

Minimum 6 months of Hotel Front Desk or 1 year Customer Service Experience required.
Computer experience with Opera is preferred
A passion for customer service, and strong attention to detail
Excellent communication, interpersonal, administration, and communication skills
Knowledge of foreign languages is an asset
Ability to work different shifts, including overnight shifts
Energetic, flexible, hands-on individual with initiative and integrity
Ability to work under pressure in a fast-paced work environment
Friendly and pleasant demeanor
PLEASE NOTE: WE ARE ONLY ABLE TO CONSIDER CANDIDATES AUTHORIZED TO WORK IN CANADA. WORK PERMIT SPONSORSHIP IS NOT AVAILABLE.

Job Types: Full-time, Seasonal

Salary: From $18.50 per hour

Benefits:

Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
Vision care
Wellness program
Schedule:

8 hour shift
Application question(s):

Will you be able to reliably relocate to Lake Louise, AB for this position?
Experience:

customer service: 1 year (preferred)