Douglas Fir Resort & Chalets
Banff, AB
$16 an hour - Full-time, Permanent
Job details
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Salary
$16 an hour
Job type
Full-time
Permanent
Shift & schedule
8 hour shift
Night shift
Must be able to make a long term commitment with 1 year experience working as a Front Desk Agent at a hotel

Summer Bonus - extra $2.00 per hour until Sept 30, 2023, Staff Accommodation $6.50 per night until Sept 30, 2023

$2.00 per hour housing allowance if you do not need staff housing

$13/night staff housing (if available)

Use of Hotel Amenities
Health Benefits after 6 months of employment
Affordable Staff Housing (while available)
Friends and Family rates at the hotel
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Must have 1 year of Hotel Front Desk Experience

Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures,
Maintains the cleanliness and neatness of the front desk area.
Benefits:

Extended health care
Dental care
Life insurance
Job Types: Full-time, Permanent

Salary: $16.00 per hour

Benefits:

Extended health care
Flexible Language Requirement:

French not required
Schedule:

8 hour shift
Work Location: In person