The Rimrock Resort Hotel Banff, AB Full-time Job details No matching job preferences Job type Full-time Shift & schedule Weekend availability Holidays We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development. Scope To help create lasting memories for every guest by ensuring a high standard of cleanliness, provision of amenities, and consistency of service in all guest rooms of the hotel. Duties & Responsibilities Overall cleaning of the guest rooms to include, but not limited to: dusting, making and changing beds, removing used linens and towels and replacing with clean linens and towels, cleaning bathrooms, vacuuming, mopping floors, replenishing guest amenities, emptying and disposing of recycling and garbage, delivering requests to rooms Ensure lost and found items are labelled and returned to the Housekeeping office on a daily basis Report maintenance issues in guest rooms and public areas to housekeeping office, room quality checkers, or through a service order Provide turndown service Report to Room Quality Checkers any assigned rooms which do not require service Support and assist the Housekeeping & Laundry team in tasks, duties and scheduling required to maintain successful operations Participate in on-going training with equipment, tasks and duties Be knowledgeable in Health & Safety and Hotel emergency procedures and endeavor to provide a safe and healthy environment for both guests and staff Ensure hotel security is protected by following the proper procedures Physical Demands Requires constant standing and walking Frequent kneeling, squatting, crouching, bending, stretching, twisting, reaching above and below shoulder-height Frequent lifting and carrying up to 22 pounds / 10 kg Occasional lifting and carrying up to 50 pounds / 23 kg Exposure to cleaning chemicals Qualifications Completion of Grade 12 or equivalent Previous housekeeping experience is an asset Flexible schedule to work days, evenings, weekends and holidays Guest-service oriented Demonstrates excellent time management skills and high attention to detail Self-motivated, results-oriented, and driven to meet objectives Brings a positive attitude to work Capable of remaining calm and working effectively under pressure Works well independently Able to communicate in English and understand health and safety material presented in English Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies. The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.
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