AccorHotel Rimrock Banff Night Auditor

Banff, AB
Banff, AB
Job details

Job type
Shift and schedule
Night shift

Banff, AB

Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at:

Job Description

The Night Auditor is a key member of the Front Office team, responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. This position works overnight.

Duties and Responsibilities

Complete nightly audit of guest transactions, investigating and fixing any out-of-balance transactions or postings.
Produce a variety of reports for other departments, ensuring reports are timely and accurate.
Support the Reservations team with entering of reservations, confirmation of extranets, and processing telephone and walk-in reservations.
Greet arriving guests, provide check-in services, and arrange for luggage assistance.
Provide in-house services, including cashiering and foreign exchange, and providing accurate and timely information about events and services available to guests.
Provide departure services including luggage pick-up and storage, check-out services, and processing payment.
Operate hotel switchboard and respond to guest emails.
Review department communication log each shift and update for the next shift
Any other responsibilities or duties as assigned by the supervisor or management team.

Available to work 11:00 pm to 7:00 am shift
Post-secondary education in Hotel Management an asset
Minimum of 2 years of hotel Front Desk experience required; Night Audit experience preferred
Comfortable working knowledge of MS Word, Excel, and Outlook
Opera experience is an asset
Customer-service oriented and quick to smile and engage in conversation
Keen attention to detail with strong organizing skills
Solid understanding of financial transactions
Self-motivated with the ability to work unsupervised
Able to perform in high-pressure situations and to make quick, responsible decisions when required

Additional Information
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.