Banff By Scooter Customer Experience Agent

Banff By Scooter
Banff, AB
From $700 a week - Temporary, Part-time, Seasonal
Banff By Scooter
Banff, AB
From $700 a week
Job details

From $700 a week
Job type
Shift and schedule
Weekends as needed
Evenings as needed

Banff, AB

Pulled from the full job description
Casual dress
Discounted or free food
Flexible schedule
Housing allowance
On-site gym
On-site parking
Paid time off

Full job description
Job Overview:

Company Overview: Banff By Scooter is a premier Vespa scooter rental service located in the heart of Banff, Alberta. We provide an unparalleled experience for tourists and locals alike, offering stylish and efficient Vespa scooters for exploring the breathtaking landscapes of Banff National Park.

Position Overview: We are seeking a Customer Experience Agent to join our dynamic team. As a Customer Experience Agent, you will be the face of Banff By Scooter, ensuring every customer interaction is delightful and memorable. Your primary responsibility will be to provide exceptional service to our clients, assisting them with scooter rentals, answering inquiries, and ensuring a seamless experience from booking to return.

Key Responsibilities:

Greet customers warmly and assist them with rental inquiries and bookings.
Provide detailed information about our fleet of Vespa scooters, rental procedures, and pricing.
Ensure all necessary paperwork and contracts are completed accurately.
Conduct thorough inspections of scooters before rental and upon return.
Educate customers on scooter operation and safety guidelines.
Handle customer concerns and complaints with professionalism and empathy.
Coordinate scooter reservations and manage the rental schedule efficiently.
Uphold cleanliness standards for scooters and the rental office.

Must have a valid driver's license and a clean driving record.
Proven customer service experience, preferably in the hospitality or tourism industry.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work efficiently in a fast-paced environment.
Flexibility to work weekends, holidays, and evenings as needed.
Passion for delivering outstanding customer experiences.
Preferred Qualifications:

Knowledge of Banff and its attractions is a plus.
Previous experience with scooter or motorcycle rentals.
Multilingual skills (especially French) would be beneficial.

Competitive hourly wage with opportunities for bonuses based on performance.
Employee discounts on Vespa scooter rentals.
Training and development opportunities to enhance skills in customer service and operations.
Fun and supportive work environment in a beautiful location.
Application Instructions: If you are passionate about providing exceptional customer service and exploring the stunning landscapes of Banff, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Banff By Scooter as a Customer Experience Supervisor . We are seeking a dynamic and experienced Customer Service Supervisor to join our customer service team. The ideal candidate will be responsible for overseeing the customer service operations, ensuring excellent service delivery, and maintaining high customer satisfaction levels.


- Implement customer service policies and procedures
- Manage daily operations
- Handle escalated customer inquiries
- Analyze customer feedback to improve services

- Ensure a seamless customer experience
- Implement strategies to enhance customer retention and loyalty

- Proven experience in a customer service role
- Excellent communication and interpersonal abilities
- Proficiency in English
- Ability to be friendly and organized negotiate, and manage rental fleet effectively

If you are an outgoing individual with a passion for delivering exceptional customer service and possess the necessary qualifications, we invite you to apply for this exciting opportunity.

Job Types: Part-time, Seasonal
Contract length: 2 months

Pay: From $700.00 per week

Expected hours: No less than 20 per week


Casual dress
Discounted or free food
Flexible schedule
Housing allowance
On-site gym
On-site parking
Paid time off
Store discount
Supplemental pay types:

Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.