Banff Centre for Arts and Creativity Technical Services Coordinator

Banff Centre for Arts and Creativity
Banff, AB
$48,443–$50,856 a year - Permanent, Full-time
Banff Centre for Arts and Creativity
Banff, AB
$48,443–$50,856 a year
Job details

$48,443–$50,856 a year
Job type

Banff, AB

Pulled from the full job description
Company events
Discounted or free food
Employee assistance program
On-site gym
On-site parking
Wellness program

Full job description
Technical Services Coordinator

Please note this job description is currently under review.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We recognize, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minihrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, and Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

The Coordinator, Technical Services is responsible for providing administrative and technical support for Banff Centre conferences, programs, projects, and events. This role will ensure the smooth delivery of Technical Services and Media and Production requests by coordinating operations, logistics, and administrative tasks to meet stakeholder expectations. This role involves responding to inquiries, managing equipment databases and booking systems, coordinating Technical Services staff, and serving as the primary communication link between Banff Centre and the Technical Services department. Additionally, the Coordinator supports day-to-day operations of Media and Production, including maintenance, organization, operations of bookings, invoicing, and scheduling programs/events.

Specific Accountabilities

Coordinate all technical services and equipment requests (as per client GRF & other requests, given to Technical Services by phone, by e-mail or in person; prepare price quotations and work orders in accordance with established procedures.
Respond to routine requests made by walk-in clients for recording media, adapters, cords, batteries, etc
Coordinate booking/overbooking of equipment, cross-renting equipment as necessary.
Coordinate scheduling, enter technical services and media and production labour, projects and activities in FW scheduling software, prepare reports from FW.
Enter audio visual equipment into the equipment rental database in FW; maintain the equipment database and location naming conventions.
Monitor general email accounts across media and production and technical services.
Maintain department equipment manuals, safety binders, phone and email lists, price lists, and department operating procedures.
Handle all phases of the department’s duplicating services, track requests for duplications.
Maintain the production archive as an accessible resource including media assets, contracts and project information.
Research and develop required information for technical services support including equipment rentals.
Coordinate the yearly inventory of all Technical Services equipment.
On occasion, provide back up technical support to AV technicians as required.
Coordinate accounts payables and ensure the timely payment of invoices, creation of purchase orders, claims, invoices, payment requests, cheque requisitions, petty cash vouchers, client A/R adjustment forms, and monthly inter-departmental transfers (IDTs).
Pick up of cheques, special mail items, and reports as well as daily drop off of financial paperwork to Financial Services; prepare Banff Centre cash submissions as required.
Accept cash and credit card payments for rental and sale of Technical Services resources and provide receipts.
Prepare invoices for submission to Conferences or Financial Services and other Banff Centre departments as well as external invoicing.
Qualification and Educational Requirements

Completion of a college diploma or equivalent experience in technical coordination/business administration/event management with a minimum of 5 years’ experience
Proven coordination experience; strong organizational skills, attention to detail
Database/scheduling software experience, as well as proficient with Microsoft Office Suite of products with advanced Excel skills
Ability to act independently, problem-solve responsibly, anticipate, plan, initiate and handle work from a variety of sources.
Experience working in a fast-paced environment, with an ability to think and act quickly and responsibly with a broad range of internal and external customers
Customer-centric approach, which results in exceptional customer service delivery
Proven organizational expertise and ability to successfully manage multiple tasks and projects
Flexible and adaptable to changing priorities and tasks
Overall familiarity with technical hardware, software and setups in both Media Production and AV environments, including FarmersWife is an asset
Superior interpersonal and communication skills, well-developed judgement, and excellent organizational skills.
High degree of accuracy and attention to detail.
Employment Terms & Benefits

In accordance with CUPE 4318, this is a unionized, permanent, salaried support staff position, subject to a 6-month probationary period.
Please note this job description is currently under review.
This position has an annual salary between $48,443 and $50,856 per year depending on experience. This position works 40 hours per week.
Benefits of working at Banff Centre are:
Transitional staff housing options (Based on availability)
Alberta Blue Cross health benefits
Defined benefit pension plan
Employee Assistance Program
Staff cafeteria and restaurant discounts (at Maclab Bistro and Vistas)
Onsite fitness facility at a discounted rate – first month free for new members! (includes pool, climbing wall and gym.)
Professional development
Free or reduced admission to select Banff Centre performance and events.
Application Process

We are accepting applications for this position until a suitable candidate has been found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Job Types: Full-time, Permanent

Pay: $48,443.00-$50,856.00 per year


Company events
Discounted or free food
Employee assistance program
On-site gym
On-site parking
Wellness program
Flexible Language Requirement:

French not required
Work Location: In person

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