Canadian Rocky Mountain Resorts Banff AB Front Desk Supervisor

(August Start Date)
Canadian Rocky Mountain Resorts
Banff, AB
Canadian Rocky Mountain Resorts
Banff, AB

Job details

Shift and schedule
Night shift

Banff, AB

Full job description

The Front Desk Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Guest Service Agents and Bell/Shuttle staff, ensuring efficient front desk operations, and maintaining the highest levels of guest satisfaction.


Front Office Manager/Assistant Front Office Manager

As required

Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
Greet all guests in a friendly manner at all times.
Act as Duty Manager when the FOM/AFOM is not present.
Support the Front Desk team in handling guest issues and complaints.
Provide regular feedback on team performance to the Front Office Manager/AFOM.
Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
Book room reservations, both over the phone and at the Front Desk.
Provide coverage for all Front Desk shifts as required, including Night Audit.
Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
Organize rooming lists for tour groups, weddings and corporate functions.
Set up all the billing and packages for groups and weddings.
Complete all Opera system duties.
Other duties as required.

Previous Front Desk experience is required.
Extensive Opera PMS experience required.
Positive attitude and a passion for customer service.
Previous leadership or supervisory experience is an asset.
Able to work under pressure and think on your feet to solve problems.
Organized with strong attention to detail.
A team player who can support and motivate others to succeed.
Must have the ability to work independently and remain calm in the event of emergency situations arise.
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required).
As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.