Canadian Rocky Mountain Resorts Banff Front Office Manager

(September Start Date)
Canadian Rocky Mountain Resorts
Banff, AB
Canadian Rocky Mountain Resorts
Banff, AB

Banff, AB

Full job description

The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Service Agents and Bell staff to provide exceptional customer service and maintaining smooth front office functions.


Hotel Manager

As required

Oversee the Front Desk operations, ensuring they run efficiently and in accordance with hotel policies.
Provide leadership and support to Front Desk team members, handling guest issues and complaints with professionalism.
Maintain the Guest Service Record (GSR) log daily, ensuring accuracy and professionalism.
Regularly review and provide feedback on team performance, guiding staff towards service excellence.
Conduct initial and ongoing training for Guest Service Agents and Bell staff to enhance service quality and teamwork.
Keep updated with property details, local area information, room rates, and packages, and disseminate this knowledge to the team.
Handle reservation inquiries and bookings, offering current information on rates, offers, and packages.
Provide shift coverage across Front Desk and Bell services as needed.
Coordinate preparations for Group, Media, and FIT arrivals, liaising with F&B and Conference departments.
Manage Front Office filing systems and tracking sheets, ensuring they are organized and current. Ensure all guest billing is accurate and up to date.
Perform daily No-Show checks and ensure Front Office supplies are well-stocked.
Remain in constant communication with the housekeeping and maintenance teams on room availability for arrivals, out of order status, and any deficiencies.
Develop strategies for enhanced guest experience, adding value for our guests.
Participate in team events.
Ensure guest reviews and complaints are addressed to the company standard.
Undertake additional responsibilities and duties as required.


Previous experience in Front Desk operations is essential.
Proficiency in Opera PMS is essential.
Demonstrated passion for customer service and problem-solving skills.
Previous leadership or supervisory experience in a hospitality setting is essential.
Strong organizational skills and attention to detail.
Ability to work independently, manage emergencies, and lead a team successfully.
Flexibility to work under pressure in a dynamic environment.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.