Castle Mountain Chalets Banff Front Desk Agent Full Time

Near Banff Housing Provided
Castle Mountain Chalets
Banff, AB
From $18 an hour - Permanent, Full-time
Castle Mountain Chalets
Banff, AB
From $18 an hour
Job details

From $18 an hour
Job type
Shift and schedule
8 hour shift
Weekends as needed
+ show more

Banff, AB

Pulled from the full job description
Company events
Discounted or free food
Employee assistance program
On-site gym
Store discount

Full job description
Job description

We are currently interviewing applicants for year round employment at Castle Mountain Chalets located between Banff and Lake Louise, Alberta. We offer competitive wages, on site accommodations, staff activities and discounts at both the hotel and our General Store. Our team is made up of positive, adventurous, hardworking, kind and confident people. We are looking for individuals or couples who share these attributes to join our team!

Prior Front Desk experience is a must.


Shared fully furnished room and bathroom!
No commute.
Large, spacious shared kitchen with your own full sized fridge.
Free Wi-Fi and cable.
Free laundry.
Free Parking.
Free gear rental (mountain bikes and snowshoes).
Staff van is available for use at the cost of $0.25/km.
Close proximity to many trails and outdoor activities
Subsidized daily rent: $12/day
Position Summary:

The Front Desk position is a key part of the overall success of Castle Mountain Chalets. Often, this is the first and last person a guest is in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The Front Desk team is also responsible for our small onsite grocery and liquor store.

Duties & Responsibilities

Greet guests in a friendly manner and follow the check in procedures
Take payments and post accurately to guest accounts
Follow set policies regarding cash handling
Communicate with other departments in a friendly and professional manner
Be aware of local attractions, activities and restaurants and make recommendations to guests
Handle incoming phone calls and other guest communications in a discreet fashion
Accurately communicate with other shifts regarding issues arising from day to day operations
Sell and stock items at the general store
Other duties as required
You Are:

Hardworking, Punctual, Attentive, Consistent, Even Keeled, Positive, Adventurous, Confident, Kind, and posses an overall great attitude!


Completion of Receptionist & Attention to Detail Assessments which you will be invited to complete on submitting your resume. Candidates who do not complete these assessments will not be considered for the position.
Previous Front Desk experience required
Experience with RoomMaster an asset
Diploma in Hospitality or related courses and asset
Strong communication skills in English, both in written and verbal is essential
Ability to work in a multi-tasking, fast paced environment
Demonstrated strong customer service skills
Ability to work all shifts, including weekends, evenings and holidays
Job Types: Full-time, Permanent

Salary: From $18.00 per hour


8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
Supplemental pay types:

Bonus pay
Commission pay
Overtime pay

customer service: 1 year (required)
Contract length: 1 year with option to renew

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Job Types: Permanent, Full-time

Pay: From $18.00 per hour


Company events
Discounted or free food
Employee assistance program
On-site gym
Store discount

8 hour shift
Weekends as needed
Ability to commute/relocate:

Banff, AB T1L 1A5: reliably commute or plan to relocate before starting work (required)

Front desk: 1 year (required)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.