Fairmont Banff Springs Assistant Housekeeping Director

Banff, AB
Fairmont Banff Springs
Banff, AB
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Banff, AB

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Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 185 people in our 757-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Job Duties Include:

Establish goals, measurements and results for the department along with the Director of Housekeeping
Promote high morale through recognition and removal of identified barriers
Organize and participate in colleague recognition events
Responsible for coaching, developing and managing the performance of the Housekeeping team
Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
Track and address all guest comments and concerns
Monitor labor costs while ensuring effective resource scheduling, vacation planning and department productivity
Provide necessary resources, functional tools and equipment to get the job done
Effective everyday communications, including performance management
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
Enhance and monitor department environmental initiatives and recycling programs
Effective and timely interaction with all hotel departments
Communicate effectively with the Maintenance department regarding guest rooms and public areas
Adhere to all hotel environmental policies, programs and initiatives
Other duties as assigned


Your experience and skills include:

Proven ability to successfully lead and motivate a large team
Highly organized with a proactive approach to getting the job done
Proven ability to perform under pressure in a fast-paced, team-based environment
Minimum 2-3 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
Computer literate in Property Manager and Microsoft Window applications is required
Experience with Hotsos program would be an asset
University degree or college diploma in hospitality management is an asset
Strong interpersonal and problem solving abilities

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.