YWCA Banff Banff AB Guest Services Agent

YWCA Banff
Banff, AB
$19.50 an hour - Temporary, Seasonal, Full-time, Fixed term contract
YWCA Banff
Banff, AB
$19.50 an hour
Job details

$19.50 an hour
Job type
Shift and schedule
8 hour shift
Afternoon shift
Day shift

Banff, AB

Pulled from the full job description
Casual dress
Wellness program

Full job description
Employment Opportunity

Guest Services Agent

Salary: $19.50/hour

Working at YWCA Banff

YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and girls in support of our vision of a thriving, equitable society. YWCA Banff is looking for a Guest Service Agent to join our close-knit team. We looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. This is fixed-term position ending October 9th, 2023.

A Day In the Life

The YWCA Banff provides a variety of offerings to the community. These include a social enterprise hotel, affordable and emergency housing, and services for the prevention and response to sexual and domestic violence. As the first point of contact for many engagements with YWCA Banff, the Guest
Service Agent will have a high degree of task diversity. These tasks will include:

Welcoming all visitors in a friendly & polite manner.
Conducting check-in, check-outs, and providing assistance to hotel guests.
Engaging with guests, residents, and the public in a professional and friendly manner, in- person, over the phone, and through email.
Make reservations over the phone, in person and through online booking tools.
Responsible for cash float throughout your shift and ensuring it balances correctly at the end of shift
Listen to guest complaints and attempt to resolve issues in a timely manner
Promote a safe working environment
Coordinating after-hours support with partner agencies in the community.
Special projects such as data collection, reporting, and contract preparation.
Qualifications & Experience

The ideal candidate offers:

Experience with Guest Services within the hospitality industry.
Exceptional interpersonal skills and a desire to go above and beyond to help.
A high degree of empathy.
Excellent computer skills with knowledge of hotel reservations systems.
Familiarity with the not-for-profit sector is an asset.
Knowledge of the Bow Valley is an asset.
Position Details

30 to 37.5 hours per week.
Morning, afternoon, & evening shifts.
Fixed-term position ending October 9th 2023
Salary $19.50/hour.
Housing / accommodation available
If you want work that will change lives, we want to meet you.

If you are interested in this role, please submit a cover letter and resume. For the full job description or to learn more about this opportunity please reach out to jobs[at]ywcabanff.ca

Applications will be accepted until the position is filled.

The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.

YWCA Banff is an equal opportunity employer. Our organization cultivates a diverse, inclusive environment in line with our commitment to building a thriving, equitable society for everyone.

We encourage all qualified applicants to apply including women, persons with disabilities, members of visible minorities and Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 4 months

Pay: $19.50 per hour


Casual dress
Wellness program
Flexible Language Requirement:

French not required

8 hour shift
Day shift
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Expected start date: 2024-07-15

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.