Canada Goose Inc.
317 Banff Avenue, Banff, AB T1L 1C1
Full-time
 
Job details
Job type
Full-time

Location
317 Banff Avenue, Banff, AB T1L 1C1

Benefits
Pulled from the full job description
Paid time off

Full job description
Location:

Cascade Shops
Address:

317 Banff Avenue Banff, Alberta T1L 1C1 Canada
Job Title:

Lead, Operations
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

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Canada Goose n’est comme aucune autre entreprise. Nous avons bâti quelque chose de grand, quelque chose de spécial — une marque emblématique de style de vie avec une histoire authentique et inspirante. Au cœur de cette histoire se trouve notre promesse : inspirer et permettre à chacun de s’épanouir dans le monde extérieur. Vivre à ciel ouvert.

Chez Canada Goose, vous faites partie d’un mouvement plus grand que vous. Un mouvement qui cherche à puiser dans le pouvoir réparateur de la nature et qui est animé par une mission : garder la planète froide et les gens au chaud. Nous affrontons toutes les conditions, prêtons attention à chaque détail et construisons une communauté qui croit en une vie audacieuse et solidaire, autour de personnes qui changent les règles du jeu.

Ici, les opportunités sont partout — pour essayer quelque chose de nouveau, pour apprendre, pour accomplir un travail significatif et porteur de sens et elles sont à votre portée.

Position Overview:

As a key member of the store leadership team, the Lead – Operations is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about achieving excellence in support of all standard operating procedures (SOPs). You provide in the moment feedback to the team, always ensuring an elevated customer experience. You contribute to a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business. You are steward of Canada Goose’s values and culture.

What You'll Do:

Lead, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, mobile devices, virtual appointment platform.
Maintain back of house standards ensuring product is easily accessible.
Support inventory needs and merchandise flow to ensure product availability.
Champion loss prevention strategies in partnership with Assistant Store Manager, aiming to reduce loss and increase profitability.
Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
Ensure execution and maintenance of exceptional visual merchandising that is reflective of brand standards.
Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future.
Support the integration and optimization between the sales floor and back of house to ensure a seamless customer journey.
Continuously analyze key performance indicators and support action plans that drive performance.
Partner with the store management to ensure store has adequate resources to achieve and exceed performance goals. (e.g., inventory, labour).
Support store management team in recruitment efforts aimed at building external network of talent.
Can step into ASM role as required.
Let's Talk About You:

2 to 3 years of leadership experience in a related industry.
Bachelor’s Degree in a related field is preferred.
Experience working with luxury lifestyle brands is an asset.
Previous Flagship or high-volume traffic experience is an asset.
Experience in guest relationship management tools.
Payroll and expense management.
Solid understanding of retail math and metrics; analytics to drive the business.
Guest experience enthusiast, driving performance through internal KPIs.
Analytical driver with keen attention to detail.
Is agile and able to quickly change course as needed.
Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
Proficiency in another language is an asset.
What’s in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

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Ce que nous vous offrons :

Une entreprise fondée sur des racines et un patrimoine canadien
Votre travail est reconnu grâce à un programme global et concurrentiel de récompenses totales
Des opportunités d’évolution de carrière à travers de nombreux programmes internes et externes
Donnez et recevez de la reconnaissance avec nos programmes Goose Rewards et ICON Rewards
Faites partie de CG « Gives » : programme de dons jumelés et congés payés pour faire du bénévolat auprès des organismes qui vous tiennent à cœur
Accès à des outils et ressources pour soutenir votre santé physique et mentale, favoriser le changement et renforcer les liens avec vos collègues
Des leaders et des collègues inspirants qui vous élèveront et vous aideront à grandir
Nous croyons au pouvoir de l’inclusion et sommes passionnés par la création et le maintien d’un environnement de travail inclusif et équitable, où chaque employé peut être authentique chaque jour. Nous sommes convaincus que chacun de nos membres d’équipe enrichit notre diversité en nous exposant à différentes façons de comprendre le monde, d’identifier les défis et de découvrir, concevoir, produire et offrir d’excellents produits et services. Ce sont nos perspectives variées qui nous permettent de créer, rêver et vivre à ciel ouvert.

Canada Goose est un employeur offrant l’égalité des chances et s’engage à fournir des mesures d’adaptation en matière d’emploi conformément au Code des droits de la personne de l’Ontario et à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario.

Il existe plusieurs façons de passer une entrevue avec nous! Si vous avez besoin de mesures d’adaptation pour votre entrevue, veuillez nous écrire à l’adresse suivante : HR@canadagoose.com.