Encore Global
Banff, AB

Job details
Full-time
1 hour ago
Skills
Hospitality
Customer service
Bachelor's
SharePoint
Leadership
Driving Licence
Full job description
Position Overview

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.
Training/Staff Development

Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Event Supervision

Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.
Equipment Maintenance

Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.
Job Qualifications

Bachelor’s Degree is preferred.
2+ years of field experience in specialty area is required.
2-3 years of customer service or hospitality experience is preferred.
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video).
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership
Do The Right Thing

Demonstrates Self-Awareness
Drive Results

Ensures Accountability
See The Big Picture

Decision Quality
Manages Complexity
Value People

Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.