Banff Caribou Properties Spa Reservations Agent

Banff Caribou Properties Ltd.
Banff, AB
Permanent, Full-time
Banff Caribou Properties Ltd.
Banff, AB
Job details

Job type
Shift and schedule
Weekends as needed

Banff, AB

Full job description
As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

During the course of the day you’ll listen to and understand the requirement of guests, either directly or working with travel agency representatives. You’ll handle incoming inquiries and secure booking by phone, email and fax. You’ll become a go-to fountain of knowledge, sharing a deep wisdom about treatments, facilities and other amenities of the Red Earth Spa and Meadow Spa and Pools. This position is based at Head Office.
Duties and Responsibilities
Answer all in-coming phone calls and emails in a professional manner, in line with company standards.
Share knowledge on spa services, health club facilities and other hotel amenities.
Book spa appointments (i.e. confirm treatment, time to arrive, spa cancellation policy, etc.).
Work with Spa Receptionists and Managers to ensure reservations are prepared, and to manage. treatment schedules in a way that maximizes sales opportunities.
Perform administrative tasks that may include reporting, spa reservation checks, marketing initiatives, and data entry, etc.
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Help develop the Reservation Team’s spa training and product knowledge program.
Additional duties as assigned to meet guest’s needs
Skills and Experience
Administrative and customer service experience.
Knowledge and experience gained in a spa environment is a strong asset.
A positive team-player attitude and a strong willingness to learn.
Superior organizational and time management skills.
Strong computer literacy.
Excellent written and verbal communication skills (English essential).
Great attention to detail.
Ability to work a flexible schedule including evenings, weekends and holidays.
Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at or 403-760-8521.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.


Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.