Basecamp Resorts Banff Housekeeper & Guest Service Agent

Basecamp Resorts

101-316 Marten St, Banff, AB
$18 an hour - Full-time
Basecamp Resorts
101-316 Marten St, Banff, AB
$18 an hour

Job details

Pay
$18 an hour
Job type
Full-time
 
Location
101-316 Marten St, Banff, AB
 
Benefits
Pulled from the full job description
Dental care
Vision care
 
Full job description
Basecamp Suites, Banff

About Basecamp
Basecamp Resorts is a rapidly growing boutique chain of hotels based in Canmore and Banff, Alberta and in Revelstoke and Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities in the mountains. Basecamp Suites Banff is a new 21-unit hotel.

Why Work for Us?
Staff Accommodation Available!
Quarterly gratuity program!
Paid lunch breaks.
Staff events.
We have a health benefits plan (Dental, vision, paramedical, drugs, disability, etc...)
Staff discount at all Basecamp Properties.
Family and Friends discount at Basecamp.
We offer competitive wages.
There is room for advancement in our growing company.
We have a friendly atmosphere.
We believe in working hard and having fun!
Position Overview
We require a full-time Housekeeper/Guest Service Agent that will make sure all rooms are guest ready. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary: $18 per hour

Shifts: 8-hour shift, 24-40 hours/week.

Start: March 2024

Key Responsibilities
Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
Ensure all rooms are cared for and inspected according to standards.
Protect equipment and make sure there are no inadequacies.
Notify superiors on any damages, deficits, and disturbances.
Deal with reasonable complaints/ requests with professionalism and patience.
Check stocking levels of all consumables and replace when appropriate.
Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
Complete the registration, check-in, and check-out procedures.
Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
Promptly answer the telephone-using positive, professional fluently in English.
Utilize the company computers and reservation software to input and receive information.
Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
Assist our housekeeping team, fulfilling guest requests when required.
Maintain a clean “guest ready” working environment.
Skills and Experience
Ability to work with little supervision and maintain a high level of performance.
Customer-oriented and friendly.
Prioritization and time management skills.
Working quickly without compromising quality.
Requirements
Proven experience as a Housekeeper and Guest Service Agent is an asset .
Please submit a cover letter and resume.

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.