Program Delivery Specialist

Banff Centre for Arts and Creativity
Banff, AB•Hybrid remote
$59,966.40–$62,940.80 a year - Full-time
Banff Centre for Arts and Creativity
Banff, AB•Hybrid remote
$59,966.40–$62,940.80 a year

Job details

$59,966.40–$62,940.80 a year
Job type
Shift and schedule
Weekends as needed
Rotating shift
Pulled from the full job description
Housing allowance
Full job description
Program Delivery Specialist
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
Working closely with leadership, arts and programming events, the Program Delivery Specialist (PDS) interprets program production needs – technical, creative, classroom design, informational design; and works closely with the program delivery production team to secure and schedule required resources.

The Program Delivery Specialist works with all departments, clients, teams and faculty in facilitating, organizing and executing leadership and arts programming operational requirements, and in ensuring accuracy and excellence in all print and digital learning materials.

Roles and Responsibilities
Reporting to the Managing Director, Program Management and Coordination and Resources Management, below are some key accountabilities:

In collaboration with Program Managers and Directors, Production and Presenting, PDS provides logistical and administrative support in the planning and organization of program-related events, such as faculty and participant presentations, readings, open studios, performances, happenings, concerts and theatre productions, amongst other activities.
Work with all departments in assessing leadership and arts programs, and special project needs
Provide program delivery assessments, adjudication support and plan and execute the day-to-day program delivery requirements
In collaboration with IT, oversee the setup and operation of technology, software and digital platforms used for program delivery, while ensuring they are aligned with programming intentions and Banff Centre policies and protocols
Provides leadership to the coordinator team in the realization of program delivery needs, such as digital and print materials, and creative, cultural or ceremonial sessions
Working closely with Program Managers and Directors, responsible for the curation of the faculty and participant experience in digital and on-campus workshops, and learning spaces required for each program
Plan, execute and troubleshoot all set-up requirements to achieve and maintain a high quality experience
Communicate and maintain program schedules, created by faculty, Program Managers and Directors, throughout programs
Complete administrative tasks in service of program delivery associated with sourcing, procurement, purchasing, payments and financial reconciliation
Prepare and process purchase orders, payments requests, cheque requisitions, petty cash vouchers, reimbursement and expense claims, and A/R adjustments for program expenses
Act as a key liaison with program participants, faculty, and special guests, and facilitate communication with other Banff Centre departments
Provide exceptional customer service delivery and demonstrate the ability to find solutions to problems when dealing with internal or external clients, artists, participants, staff, special guests and contractors
Gathers and communicates all details, including logistical and artist care requirements, via Group Resume Form (GRF) and Banquet Event Orders (BEOs) with all Banff Centre departments. Verifies bedroom and venue bookings for assigned programs – notifies program manager or director of any problems and provides potential solutions where possible.
Qualification and Educational Requirements
5 or more years’ experience in project or event production environments or related experience preferably in a post- secondary or client service environment
Completion of University degree in related discipline such as Humanities, Arts Administration or equivalent and transferrable experience
Advanced InDesign and informational design skills
Project/production scheduling skills are essential
Demonstrated ability to work independently and collaboratively with teams, to lead by example, to problem-solve creatively
Demonstrated experience working with a broad range of artist / participants and faculty
Effective under pressure with the adaptability to shift priorities
Proven project management skills with the capability to manage multiple projects
Exceptional advanced organizational and time management skills
High level of reliability and self-motivation
Proficient with Microsoft Office Suite of products with advanced Excel skills
Proficient in working in an electronic, online environment with many databases
Familiar and competent with working in custom software programs and using internet and web-based communication methods
Adept at new technologies, software applications, and digital platforms
Special Requirements
This position is subject to a rotating schedule and will include evenings and weekends. This rotating schedule is dictated by programming and programming event activity.
Employment Terms & Benefits
In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6-month probation period.
The annual salary for this position is between $59,966.40 and $62,940.80 annually, depending on experience, working 40 hours per week.
The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Benefits of working at Banff Centre are:
Transitional Staff housing options (based on availability)
Hybrid work environment
Professional Development
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate – first month free for new staff!
Application Process
We are accepting applications for the Program Delivery Specialist position until 11:59 MST on March 7, 2024.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check with Vulnerable Sector verification through the local RCMP detachment, verifying a clear record.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.

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