Rimrock Banff Concierge

Banff, AB
Banff, AB
Job details

Job type
Shift and schedule
Weekends as needed
Banff, AB
Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Job Description

The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions.

Greet guests warmly and assist them with inquiries and requests.
Make dining, entertainment, and activity reservations as per guests' preferences.
Provide recommendations and information about local attractions, events, and activities.
Handle guest inquiries, complaints, and special requests promptly and courteously.
Maintain a comprehensive knowledge of hotel facilities, services, and amenities.
Coordinate with other hotel departments to fulfill guest needs efficiently.
Uphold the highest standards of customer service and professionalism at all times.
Complete any duty or responsibility of the Bellhops as needed.

Post secondary education in Hospitality or Tourism is an asset
2 years of professional experience in guest services, front desk, or a related area
Excellent knowledge of the Bow Valley including local attractions, restaurants, bars and nightlife, and services
Valid Alberta Class 5 driver’s license or International Driver’s License and clean driver’s abstract
Able to work unsupervised and to make quick, responsible decisions when required
Able to interact with all guests and visitors with tact and diplomacy
Strong organizing and follow-through skills
Available to work a flexible schedule including days, evenings, weekends, and holidays

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.


Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.