Rimrock Banff In-Room Dining & Cafe Supervisor

Banff, AB
Banff, AB
Job details

Job type
Banff, AB
Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Job Description

Assist the In-Room Dining & Coffee Shop Manager with supervising and providing direction to In-Room Dining and Coffee Shop teams. Ensure teams provide professional, engaging, and friendly guest service in the coffee shop and while delivering food and beverage orders and/or amenities to guest rooms.

Duties and Responsibilities

Have complete knowledge of In-Room Dining and Coffee Shop menus and ensure staff is aware of all menu specials, shortages, or item specifics on a per shift basis
Supervise In-Room Dining and Coffee Shop teams and complete operational duties during Manager’s absence
Pro-actively address guest comments or concerns
Assist with or perform tasks of an In-Room Dining Server and Coffee Shop Attendant when needed to meet service standards
Ensure the In-Room Dining area and Coffee Shop are clean and organized by establishing cleaning schedules within the opening and closing duties
Prepare daily reports and team pass-on for incoming team members
Work with the Manager to oversee department inventory
Provide regular training, feedback, and support to team members and complete performance reviews

Post-secondary education in Hospitality/Tourism is an asset
Alberta ProServe Certification
1-2 years of supervisory experience
Competent in Microsoft Office and MICROS POS
Strong communication and interpersonal skills
Demonstrates a positive, motivating, team-oriented attitude
Able to maintain calm in a sometimes stressful and demanding environment

Additional Information

Job Perks & Benefits:

Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.


Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.