Royal Canadian Lodge & Charltons Banff Guest Services Supervisor

Staff Accommodation Available
Innvest Hotels o/a Royal Canadian Lodge & Charltons Banff
459 Banff Avenue, Banff, AB
$19.76 an hour - Full-time
Innvest Hotels o/a Royal Canadian Lodge & Charltons Banff
459 Banff Avenue, Banff, AB
$19.76 an hour
Job details

Pay
$19.76 an hour
Job type
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed
Morning shift
Night shift
Evening shift
Day shift
Monday to Friday
Holidays
 
Location
459 Banff Avenue, Banff, AB
 
Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
On-site parking
 
Full job description
THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:
The Guest Services Supervisor is responsible for guiding and training the Guest Services Agents to ensure that standards are being met consistently and company procedures are followed. The Supervisor takes full responsibility of the Front Desk area (including Concierge/Bell Desk) in the absence of the Operations Manager.

Encourage a friendly and professional atmosphere and ensure that all staff are properly guided and always supervised.

ACTIVITIES:
The duties and responsibilities for the Guest Services Supervisor include, but are not limited to the following:

Key contact person for all GSAs inquiries, questions, concerns.
Train all new employees in accordance with pre-determined standards.
Knowledge of how to check guests into and out of the property management system.
Must be fluent in all the Opera procedures related to day-to-day operations.
Able to trouble shoot and correct invoicing errors and cash out imbalances.
Confidently handle customer complaints and emergencies.
Lead staff through appropriate example and display team spirit.
Maintain a positive attitude and be prepared to accomplish duties in a fast-paced environment.
Maintain task list and ensure GSAs complete their duties.
Adhere to fire emergency plans and participate if an evacuation is necessary.
Always follow security policies and procedures.
Maintain clear communication with the Operations Manager and the Guest Service Agents.
Periodically assume hotel operation responsibilities in the absence of the Operations Manager or General Manager.
COMPETENCIES WE ARE SEEKING:

Experience in Guest Services, with a strong knowledge of Banff National Park and area.
Excellent communication, guest service and up-selling skills.
Team player and a self-starter, yet able to work independently.
Ability to work effectively in a fast-paced and multi-tasked environment.
Responsible and conscientious.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Subsidized staff accommodation is available to the successful candidate. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Type: Full-time

Salary: $19.76 per hour

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Vision care
Flexible Language Requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Night shift
Overtime
Weekends as needed
Supplemental pay types:

Overtime pay
Work Location: In person

Application deadline: 2024-03-30
Expected start date: 2024-04-01

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.