Southland Transportation Banff Customer Service Agent

Southland Transportation
(part of Pacific Western Transportation)
Banff, AB
$18 an hour - Temporary, Part-time, Seasonal
Southland Transportation
Banff, AB
$18 an hour
Job details

$18 an hour
Job type
Shift and schedule
Weekends only
Weekends as needed
Every Weekend
Banff, AB
Full job description
Customer Service Agent - On-It Regional Transit

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 17 - October 14, 2024. Shifts fall Saturday, Sunday and statutory holidays. Hours can vary depending on shift and location.

The successful candidate will work an average of 15 - 16 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.

Knowledge and Skills Required

Good communicator – fluency in reading, writing and speaking English
Ability to speak a second language preferred
Confident, pleasant and welcoming disposition
Previous experience in a customer facing / customer service position
Ability to operate an i-Pad and ticketing apps
Good problem solving skills
Ability to work on own initiative
Principal Duties and Responsibilities

Greet passengers arriving to depart for Calgary
Check and scan tickets, sell tickets using i-Pad and app
Answer customer’s questions about schedules, routes and timings
Reflect the company, the On-It Brand, Parks Canada and Bow Valley Transit in a positive light
Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
Assist drivers with loading passengers and ensuring on-time departures
Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
Compile data on passenger numbers for each trip
Manage and log lost property items
Education and Experience

High School Diploma or General Equivalency Diploma (GED)
Experienced working in a customer service environment
Job Types: Part-time, Seasonal
Contract length: 5 months

Salary: $18.00 per hour

Expected hours: 15 – 16 per week


Weekends only
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

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The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.