ACCOR Fairmont Banff Springs
 
Banff, AB
$78,000–$82,000 a year - Permanent, Full-time
 

Job details
Pay
$78,000–$82,000 a year
Job type
Permanent
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Vision care
Dental care

Full job description
Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Join a world-class team in an iconic luxury setting as an Assistant General Manager – Restaurant. In this senior leadership role, you will support the Restaurant General Manager in overseeing the daily operations of a high-end dining experience while ensuring flawless service, exceptional guest satisfaction, and strong team performance.

The Assistant General Manager plays a critical role in driving operational excellence, mentoring department leaders, and maintaining the highest standards of luxury hospitality. With a focus on service excellence, financial performance, and team development, this position is an exciting opportunity to lead within a prestigious hospitality brand and contribute to unforgettable guest experiences.

Competitive Salary: $78,000 - $82,000 gross annually, based on previous experience & education.

Job Duties Include:

Support the Restaurant General Manager in leading, mentoring, and developing a high-performing leadership team, fostering a culture of service excellence, accountability, and collaboration.

Oversee daily restaurant operations, ensuring seamless service delivery, adherence to luxury standards (LQA/Forbes), and a consistent, high-end guest experience.

Maintain a visible leadership presence on the floor, proactively resolving guest concerns and supporting the team during all service periods, including acting as Manager on Duty when required.

Drive financial performance by supporting revenue growth, managing labor and operational costs, assisting with forecasting, and ensuring effective inventory control.

Enhance guest satisfaction by monitoring feedback, implementing continuous improvements, and supporting innovative food and beverage initiatives that elevate the dining experience.

Ensure effective communication and operational alignment across departments, while supporting administrative functions such as scheduling, payroll accuracy, compliance, and reporting.


Qualifications

Your Skills & Qualifications:

Minimum 3–5 years of progressive leadership experience in Food & Beverage Management.
Experience in upscale or luxury hospitality environments (4–5 star properties preferred).
Proven ability to lead and develop management teams.
Strong understanding of LQA and Forbes service standards preferred.
Strong beverage and culinary knowledge required.
Must hold ProServe certification.
Post-secondary education in Hospitality or Food & Beverage Management considered an asset.
Working knowledge of systems such as Silverware, Birchstreet, Watson considered an asset.
Strong financial acumen including budgeting, cost control and labor management.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Excellent leadership, communication and interpersonal skills.
Results-oriented with strong decision-making and problem-solving abilities.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com