GES Canada Limited
 
Banff, AB T1L 1J4
$42,589.91–$98,553.34 a year - Permanent, Full-time
 
Job details
Pay
$42,589.91–$98,553.34 a year
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed

Location
Banff, AB T1L 1J4

Benefits
Pulled from the full job description
Mileage reimbursement
Tuition reimbursement
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program

Full job description
As Canada's leading General Services Contractor, providing products and services to conventions and trade shows across the country, GES CANADA is committed to service excellence and the highest standards attainable.

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports Directly to the General Manager of Western Canada. GES is proud to be the official show services provider at the Fairmont Banff Springs, with our office located within the Fairmont Banff Springs Conference Centre.

Our energetic and dedicated Client Services Manager is in a pivotal role. The successful candidate will be the driving force behind delivering exceptional client experiences, managing key accounts, and fostering long-term relationships. Your leadership will ensure seamless execution. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this opportunity is perfect for you to make a meaningful impact.

We offer;

Competitive salary commensurate with experience
Great culture
Social events
Paid Days off to Volunteer
Personal Care Days
Vacation Days
Comprehensive Benefits
Company Pension with a Company match
Working for a Global, industry leader
Flexible and hybrid options
Responsibilities of the role:

Responsible for the management of shows from planning stages through collection of invoices, including:
collaborating with clients to gather information, help influence decision making and manage to customer expectations

floor plan management

writing work orders

overseeing the creation, approval, and distribution of service kits

working with internal departments to ensure work orders are completed

overseeing the set-up and tear down of shows

generating show management invoices and following up until collected

Act as a liaison with show management, exhibitors, facility staff, production personnel, internal clients, and ancillary vendors about all services and build working relationships with all.
Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
Fulfill roll in Show Planning process as required on assigned shows
Manages to provide Key Performance Indicator’s
Basic understanding of pricing models/estimation
Basic understanding of GES Products and Services (On Peak, SHOWTECH, Spiro, etc.)
Adhere to all Business Standard Operating Procedures
Performs other duties as assigned and deemed necessary of the position
Requirements:

(2) years’ experience in the tradeshow, convention, hospitality industry or similar experience preferred
Ability to communicate and work collaboratively
Capable of running new/modified processes
Proficient in multisystem management
Ability to foster customer relationships
Majority of assigned events will be based in the Banff region, with occasional travel to Calgary or Edmonton for support on major shows
General accounting and finance knowledge
Must be extremely detail oriented and able to multi-task
Understands and works in lateral work streams
Physical ability to walk large venues, including extensive on‑site movement during event setup, show hours, and teardown
Must be able to walk tradeshow floors and large venues for extended periods as part of on‑site supervision
Work Environment:

This role is based out of our office located within the Fairmont Banff Springs, with daily work performed on‑site at the property and surrounding event venues
Requires ability to adapt to multiple settings and shifting responsibilities.
Must be able to work under pressure
Opportunity to work nights, weekends and at show site
Position may require long hours for several months of the year. Typically performs work on the event floor, in noisy and crowded areas
Frequently encounters uncomfortable temperatures, dust and/or other conditions
Requires working both alone and with others in a team atmosphere
Requires working with union and non-union employees
If you believe you have what it takes to join our team, submit a resume.

Include the job title in the subject line of your email submission. If you need a reasonable accommodation because of a disability for any part of the employment process, please include the request in your e-mail and let us know the nature of your request and your contact information.

We thank all candidates, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $42,589.91-$98,553.34 per year

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Mileage reimbursement
Paid time off
RRSP match
Tuition reimbursement
Vision care
Wellness program
Work Location: In person