Nakoda Lakeside Lodge & Gathering Place
Banff Alberta
$100,000–$105,000 a year - Full-time
 
Job details
Pay
$100,000–$105,000 a year
Job type
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Alberta

Benefits
Pulled from the full job description
Extended health care

Full job description
Job Summary
We are seeking a dynamic and experienced Lodge Manager to oversee daily operations, provide strategic direction and overall leadership within our organization. The ideal candidate will demonstrate strong exceptional customer service abilities, and a comprehensive understanding of hospitality and guest services. This role requires multitasking across various departments, supervising staff, and ensuring the delivery of outstanding guest experiences. The Manager will play a pivotal role in maintaining high standards, managing budgets, and fostering a positive work environment.

Responsibilities

Provide strategic leadership and operational oversight for the entire lodge operation.
Recruit, train, mentor, and supervise department heads and staff.
Foster a positive workplace culture aligned with Nakoda values and hospitality excellence.
Conduct regular management meetings and staff briefings.
Implement performance management systems and employee development programs.
Ensure clear communication and coordination across all departments.
Champion a culture of exceptional guest service and personalized hospitality.
Ensure the lodge consistently delivers high guest satisfaction scores.
Handle escalated guest concerns and oversee service recovery procedures.
Maintain service standards that reflect the lodge’s luxury boutique positioning.
Prepare and manage the lodge’s annual operating budget and capital plan.
Monitor revenue, expenses, and profitability across all departments.
Analyze financial reports, forecasts, and key performance indicators.
Develop marketing initiatives that highlight the lodge’s unique cultural and natural setting.
Build relationships with tourism organizations, corporate clients, and travel partners.
Support promotional campaigns, partnerships, and community engagement.
Requirements

Education

Degree or diploma in Hospitality Management, Business Administration, or related field preferred.
Experience

Minimum 5-7 years senior leadership experience in hotel, resort, or lodge management.
Experience in boutique or luxury hospitality environments preferred.
Experience managing conference, banquet, or resort operations is highly desirable.
Skills & Competencies

Strong leadership and team development abilities
Financial management and budgeting expertise
Strategic planning and operational management
Exceptional guest service orientation
Strong communication and interpersonal skills
Ability to manage multiple departments simultaneously
Excellent problem-solving and decision-making skills
Cultural sensitivity and respect for Indigenous communities and traditions
Work Environment

Executive leadership role requiring flexible hours including evenings, weekends, and holidays as required by lodge operations.
Active presence throughout the property and guest areas is expected.
Personal travel required to location, an hour from Calgary and half hour from Canmore.
Job Type: Full-time

Pay: $100,000.00-$105,000.00 per year

Benefits:

Extended health care
Ability to commute/relocate:

Alberta: reliably commute or plan to relocate before starting work (required)
Application question(s):

Must have legal status to work in Canada
Education:

Bachelor's Degree (preferred)
Experience:

Hotel or Resort Management: 3 years (required)
Language:

Proficient English (preferred)
Licence/Certification:

Driving License, (required)
Location:

Alberta (required)
Willingness to travel:

25% (preferred)
Work Location: In person