Banff Caribou Properties Front Desk Supervisor

Banff, Alberta Job Post
Banff Caribou Properties Ltd.
Banff, AB
Full-time, Permanent

Benefits
Pulled from the full job description
Dental care
Our hotels in Banff include the Moose Hotel & Suites, Fox Hotel & Suites, Banff Ptarmigan Inn, Banff Caribou Lodge, Banff Rocky Mountain Resort, Tunnel Mountain Resort, Hidden Ridge Resort, The Dorothy Motel, Rundlestone Lodge, Irwin's Mountain Inn, Red Carpet Inn, The Rocky Mountain Ski Lodge and Pocaterra Inn & Waterslide are located in Canmore. Your application will be considered for available jobs at all of our Banff locations.

Ready to grow your front office career? Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately. If you have a cheerful attitude and believe in creating lasting memories for our guests then you are the right person for us!

Enjoy the Caribou Work Experience:
Opportunities for promotions / transfers
Housing available (low cost)
Assistance to apply for immigration
Fun Staff Events
Work with great people
The right candidate embodies the Caribou spirit including:
A passion to lead people
Driven to amaze guests every day
Professional, accountable, flexible and responsive
Is proficient using a computer and relevant software
Demonstrates a natural sales mindset
Experience in administration, reception or customer service
Has excellent written and verbal communication skills
Is fun and enjoys their work
This Position Offers:
Permanent and full-time work
Anniversary Bonus
Clean and affordable employee housing
Food and Beverage discounts at 6 local restaurants
Discounted movie theatre tickets
Excellent health & wellness programs, including free yoga, discounted ski pass and discounted fitness club membership
Health & dental benefit eligibility after 6 months
Complimentary hotel stays
Free local and subsidized regional bus travel
Eligibility to become an Employee Shareholder (that’s right, you can become an owner!)
Many other benefits as listed here: https://blcemployees.com/benefits/
What Will you Be Doing:
Ensure guests’ needs and concerns are responded to including service recovery when applicable;
Motivate, train and lead front office colleagues.
Ensure smooth transition between shifts with appropriate communication.
Assist with the training, coaching and development of team members.
Ensure that all financial transactions are processed correctly.
Answering calls, processing check ins, check outs, creating reservations
Facilitate inter-departmental communication and cooperation
Monitor safety and upkeep of guest areas in the indoor and outdoor spaces
Whatever it takes for our guests have an AMAZING holiday & our staff to have a GREAT work experience.
We're really glad that you are interested in this job and we look forward to reviewing your application. We appreciate all of the applications that we receive, and we will contact qualified candidates as soon as possible. You can learn more about our great Employee Benefits & Perks and what it means to work with an Employee-Owned company here.