Banff Park Lodge Night Auditor

Banff, Alberta Job Post
Banff Park Lodge, Bow View Lodge and Peaks Hotel and Suites
 
Banff, AB
$18.00 - $19.50 an hour - Full-time, Permanent

Benefits
Pulled from the full job description
Dental care
Extended health care
Life insurance
Tuition reimbursement
Vision care
Are you a night owl, usually awake and full of energy while others are asleep? Do you have an outgoing, warm, customer focused personality, and passion for tourism? If you are, we have an exciting opportunity that awaits you! Become part of the Banff Park Lodge Collection of Hotels! We are a vibrant and innovating locally owned group of three hotels on the edge of downtown Banff.

We are seeking a full-time talented Night Auditor for Banff Park Lodge collection of hotels with an option to work overtime. The position is required to work full time night shifts (minimum 32 hours per week), weekends, and holidays. The wage will be negotiated based on experience.

This job opportunity comes with many employee incentives including:

Guaranteed staff accommodation with an immediate check-in; daily rent starting from $6.50 to $17.00 per day.
12-month term bonus available of up to $1,500.
Subsidized meals in staff cafeteria.
Friends & family rates available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge).
F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
Health benefits available after 6 months of employment including life insurance, dental, medical, and drug coverage.
Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.
Education reimbursement for English as a Second Language Course.
Payroll deduction available for a local gym membership.
Uniforms supplied and free cleaning available.
Living in beautiful Banff National Park!
Duties include (but are not limited to):

Always greet guests in a friendly and professional manner.
Provide information on hotel facilities and services.
Check-in and check-out guests.
Make reservations over the phone, and in person.
Verify extra charges for parking, stay enhancements, no shows and others.
Respond to and resolve guest complaints.
Oversee nightly hotel operations.
Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
Ensure all postings are balanced, run End of Day process.
Compile and distribute daily reports.
Assist Overnight Bell Desk Attendant with the security of the Banff Park Lodge.
Communicate important pass on information to day shifts.
Other projects as required.
Ideal Candidate:

Has 1- to 2-year previous hotel front desk or reservation experience.
Excels in customer service, works with minimal supervision.
Able to solve problems and isn’t afraid to ask for help.
Takes pride in helping the day team succeed.
Is a capable multi-tasker with a keen attention to detail.
Quick decision maker, willing to make mistakes and learn from them.
Wants to grow and develop themselves, excited about furthering their careers.
Has a professional, yet friendly demeanour in person, and over the phone.
Has excellent English comprehension and communication skills; a second language is an asset.
Proficient in Microsoft Office, Outlook.
If you feel that you are the suitable person for this role, please apply directly via Indeed.

Thank you for your interest in our company!

Job Types: Full-time, Permanent

Salary: $18.00-$19.50 per hour

Additional pay:

Bonus pay
Benefits:

Dental care
Extended health care
Life insurance
Vision care
Schedule:

8 hour shift
Holidays
Night shift
Weekend availability
Application question(s):

Are you legally eligible to work in Canada?
When is your available start date?
How long do you plan to work with us?
Experience:

customer service: 1 year (required)