Canalta Lodge Banff Front Desk Agent

Canalta Lodge
Banff, AB
$16.50–$17.75 an hour - Part-time, Full-time
Canalta Lodge
Banff, AB
$16.50–$17.75 an hour
Job details

$16.50–$17.75 an hour
Job type
Shift and schedule
8 hour shift
Weekends as needed
+ show more

Banff, AB

Pulled from the full job description
Company events
Discounted or free food
Extended health care
On-site gym
Store discount

Full job description
The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. The Hotel Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests.

Core Competencies

Customer Focus
Energy & Stress
Quality Orientation
Problem Solving
Accountability and Dependability
Job Duties
Greet guests with a smile and answer their questions as required.
Responsible for checking guests in and out of the Hotel.
Issues room keys, information about the resort and restaurant and our facilities
Answers various questions from guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys etc.
Check all unresolved departures.
Review service requests for arrivals.
Ensure front desk is stocked with any item’s guests may require before housekeeping leaves for the day
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
Take and record telephone, e-mail, or written message for staff members.

Job Types: Full-time, Part-time

Pay: $16.50-$17.75 per hour


Company events
Discounted or free food
Extended health care
On-site gym
Store discount

8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed
Supplemental pay types:

Bonus pay
Commission pay
Overtime pay
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)

Customer service: 1 year (preferred)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.