Roam Transit Banff Transit Field Supervisor

Roam Transit
Banff, AB
$75,000–$85,000 a year - Full-time
Roam Transit
Banff, AB
$75,000–$85,000 a year
Job details

$75,000–$85,000 a year
Job type
Shift and schedule
On call

Banff, AB

Pulled from the full job description
Dental care

Full job description
Transit Field Supervisor/Certified Instructor

The Bow Valley Regional Transit Services Commission (BVRTSC) provides public transit to both visitors and residents looking to enjoy the Bow Valley without the use of a private vehicle. Our team members make an impact in our communities every day. They constantly work towards being responsive to our customers, by embracing technology and reacting quickly to transit issues, trends, and solutions.

The Transit Field Supervisor/Instructor is a highly rewarding and engaging opportunity. It is tailor-made for an experienced operator or industry professional with a focus on customer service and passenger satisfaction. Reporting to the Safety and Training Manager, you will train, supervise, and support Roam’s Transit Operators throughout the Bow Valley and ensure passenger needs are met by providing leadership and support for our team.

Job Profile:

Position Summary:

Collaborate with Driver Trainers and Safety and Training Manager to deliver driver training and ensure new hires and existing drivers are confident and capable of fulfilling their duties.
Provide class 2 licence upgrade training as per government regulations
Provide operational on-road support and guidance to front-line team.
Approximately 75% of the job will be in the field, moving throughout our communities providing support to drivers.
Hours of work will vary depending on the needs of the organization; shifts will primarily range from mid-morning to late evening.
This position requires a self-motivated and highly organized individual who can effectively manage their work with guidance from supervisors and colleagues.



In collaboration with the Safety and Training Manager create engaging driver training programs.
Deliver class 2 licence upgrade training as per government regulations.
Provide training and direction to both new and senior drivers. This includes SMITH driving principles, customer service, Roam procedures and best practices, etc.
Instruct drivers on best practices for operating all types of Roam buses. This includes smooth driving, efficient use of HVAC systems on e-buses etc.
Pre and post trip instruction– ensuring inspections are being completed accurately and fully by all drivers.
Assist in the ongoing development of operations and training manuals.

Field Supervising:

Conduct and document on-road driver follow-ups and check ins. This may include but is not limited to confirming drivers have; name plates visible, are wearing seatbelts and proper uniform, and are following all Roam policies and procedures.
Complete driver performance reviews and follow up on complaints or performance related issues in collaboration with the Operations Manager.
Monitor radio communications and respond to day to day on road operational issues.
Provide insight and input to the Operations Manager with regards to driver disciplinary reviews.
Assist the Safety and Training Manager to ensure all safe operating procedures are adhered to.
Provide direct, on-road support to drivers as needed.
Assist in the completion of formal incident investigations and ensure that all incident reports are completed as required.
Collaborate with and assist the Customer Experience Team as required while in the field. This would include answering customer questions at bus stops and assisting with passenger loading and unloading when possible.
Maintain a daily log of events including, but not limited to tasks completed, customer concerns, driver concerns, and any issues that need to be addressed by the Operations Manager or the Safety and Training Manager.
Record and report issues with Roam infrastructure while in the field and assist with minor infrastructure upkeep/maintenance such as bus stop signs maintenance/replacement.
Complete fleet condition assessments ensuring buses are fit for service with regards to interior and exterior appearance, bus wrap condition, operable bike racks, fire extinguishers, tire condition, signage and display screens are operable.


Use various computer applications and tools such as Microsoft office, Asana, BambooHR, Optibus etc.
Assist with covering On-Call, Relief Dispatching, and Roam driving shifts as required.
Other duties as assigned.


Education Requirement:

High School Diploma required.
Post Secondary degree, or diploma in management, transportation, training and development or other relevant field or discipline considered an asset.
Driver training/instruction or other advanced education certificates are assets.


Minimum 3 years experience as a commercial driver, preferably in public transit.
Minimum 1 year experience delivering training or instructing others.
Experience creating and evaluating training programs.
A combination of several years’ experience as a transit operator and some supervisory experience is preferred. However, a candidate with several years of experience in management and or supervision in related fields will be considered.
Experience in electronic information handling technology such as dispatch software is considered an asset.

Knowledge, skills, and abilities:

Demonstrated aptitude for conflict resolution and customer service.
Ability to adapt quickly to changing situations.
Ability to adapt training and management style to the needs of individual employees.
Self motivated individual who can work with minimal daily direction
Ability to handle stressful situations in a composed manner
Detailed knowledge of the Bow Valley area
Highly organized individual with the ability to prioritize competing responsibilities.
Diplomacy and tact
Must have excellent verbal and written communications skills in English.
Other Requirements, Conditions:

Must be legally able to work in Canada.
Must pass police security clearance.
Instructor requirement – must have a valid Class 1 or 2 driver’s license for at least 3 years.
Must have air brake endorsement
Must have clean driver’s abstract with no more than 3 demerit points
Alberta driver’s license in good standing.


$75,000 – 85,000 based on 40-hour work week plus full health/dental benefits and pension plan.

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