Royal Canadian Lodge & Charltons Banff Concierge Bell person

Staff Accommodation Available
Innvest Hotels o/a Royal Canadian Lodge & Charltons Banff
Banff, AB
$17.31 an hour - Full-time
Innvest Hotels o/a Royal Canadian Lodge & Charltons Banff
Banff, AB
$17.31 an hour
Job details

$17.31 an hour
Job type
Shift and schedule
8 hour shift
Weekends as needed
+ show more

Banff, AB

Pulled from the full job description
Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off

Full job description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.


The Concierge/Bell person is primarily responsible for Providing courteous and professional service at all times and maintain a consistent high level of guest satisfaction.


The duties and responsibilities for the Concierge/Bell person include, but are not limited to the following:

 Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.

 A strong commitment to the hotel standards.

 Greet guests upon arrival and welcome them to the property.

 Perform valet of vehicles, luggage, skis, etc.

 Deliver luggage to guest rooms and offer activities and services.

 Be familiar with the room types and services of both properties for the purpose of cross-selling.

 Be knowledgeable of guest rooms and hotel amenities to answer guests’ questions.

 Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.

 Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”

 Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.

 Always demonstrate a professional presence in the hotel.

 Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests.

 Complete assigned side duties as assigned on Task Sheet.

 Assist other departments when required, with a co-operative and pleasant attitude.

 Deliver in-room dining services when necessary.

 Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.

 Report any irregularities or comments from the guest; ensure resolution and follow up.


 Experience in Guest Services, with a strong knowledge of Banff National Park and area.

 Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.

 Excellent communication, guest service and up-selling skills.

 Team player and a self-starter, yet able to work independently.

 Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.

 Positive disposition and mature outlook.

 Responsible and conscientious.

 Well groomed, clean shaven and professional appearance.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Type: Full-time

Pay: $17.31 per hour


Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Flexible Language Requirement:

French not required

8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Supplemental pay types:

Overtime pay
Work Location: In person

Expected start date: 2024-06-10

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.