Sunshine Village Banff Reception & Group Services Assistant

Summer 2024
Sunshine Village
Banff, AB
Sunshine Village
Banff, AB

Job details

Shift and schedule
Weekends as needed

Banff, AB

Full job description
Banff, AB, Canada Req #1822
Saturday, May 18, 2024

Why join us?

Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, "the Matterhorn of the Canadian Rockies".

What's in it for you?

A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas

What can you expect?

The Reception & Group Services Assistant plays a visible role, serving as the face of the General & Executive Offices while assisting with groups and events at the Resort. Reporting to the Reception & Group Services Coordinator, and collaborating with all departments, this role also supports the VP Sales & Marketing.

This job might be right for you if you think you would really enjoy:


Manage and oversee all processes, correspondence, and appointments at the Reception desk.
Handle the issuance and tracking of Contra, Corporate, Contractor, and Complimentary Tickets.
Perform a broad range of administrative duties, answering calls, transcribing voicemails, responding to emails, and maintaining various logs, statistics, reports.
Collect and organize information and requirements for potential and upcoming events, ensuring critical path components are maintained.
Support the VP with management of events and corporate accounts.

Group Services

Collaborate with the Group Coordinator as the on-mountain contact for groups transferred from Business Development and Group Sales teams, ensuring a seamless group experience from arrival to departure.
Coordinate group functions, process payments, and manage product distribution. Prepare tickets, vouchers, and facilitate the "meet and greet" process, reviewing itineraries and serving as a knowledgeable Resort guide.
Aid in event setup and execution, including course arrangement, start lists, and prizing.
Maintain consistent communication with groups before and during their Resort visit.

Administrative Functions

Ensure accurate and timely documentation of meetings, schedules, reports, incident reporting, and health and safety hazard assessments.
Prepare and review group forms and internal function sheets.
Generate comprehensive and precise revenue and cash reports on a daily basis.
Complete end-of-day system procedures, including nightly processing.
Adhere to and communicate company initiatives, policies, and procedures.

Other duties may be requested and assigned periodically.

And you have:
Post-secondary education in business is preferred, relevant experience will be considered.
Industry experience, primarily in ticketing, sales, groups management, and customer service, is preferred.
Positive, mature, and professional attitude.
Must be organized, take initiative, and be able to work independently and collaboratively.
Willingness to work flexible schedules, including weekends, holidays, and extended hours.
Maintain composure under pressure, demonstrate patience and effective time management.
Proficient communication skills in English, written and verbal.
Ability to maintain confidentiality.
Uphold professionalism while representing the company on and off duty.
Effectively provide support and assistance to coworkers and a variety of guests, including children.
Attend and actively participate in meetings and training inside and outside of the department.
Must be neat, alert, punctual and dependable.
Advanced knowledge of Microsoft Office programs (e.g., Outlook, Excel, Teams, SharePoint) an asset.

Additional Considerations:
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
Some uniform pieces are provided. A business casual approach under the Grooming Policy is required.
Given the handling of sensitive information, this role must adhere to high standards of professionalism and confidentiality.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

Can't wait to get started? Great, because we can't wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.

Other details
Pay Type Hourly
Employment Indicator Seasonal
Apply Now

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

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Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

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The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

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Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.