Banff Caribou Properties Spa Reception Supervisor

Banff Caribou Properties Ltd.
345 Banff Ave, Banff, AB
Permanent, Full-time
Job details

Job type
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Dental care
Full job description
The Meadow Spa & Pools provides time and space for our guests to relax and rejuvenate. Our indulgent spa experiences including massages, body treatments, facials, nail services, waxing and couples packages.

Take the next step in your career as a Spa Reception Supervisor. As Reception Supervisor you will be responsible for the overall operation of the reception area, performing front desk and office administrative work as required.

This Position Offers:
Permanent and full-time work
Sales commission
Anniversary Bonus
Clean and affordable employee housing
Discounts on Spa Services & Product
Food & Beverage Discounts at 6 local restaurants
Excellent health & wellness programs, including free yoga, discounted or free ski, canoe, and golf passes, and discounted fitness club membership
Health & dental benefit eligibility
Complimentary hotel stays
Free local and subsidized regional bus travel
Eligibility to become an Employee Shareholder (that’s right, you can become an owner!)
Many other benefits as listed here:
The right candidate embodies the Caribou spirit including:
Prior reception, administration and customer service experience in a spa or similar environment.
Prior knowledge of spa operations is considered a strong asset.
Pro Serve Certification.
A positive, team focused, can-do attitude and a strong willingness to learn.
Strong organizational, prioritization and time-management skills.
Excellent written and verbal communication (English is essential) and numerical skill.
Strong interpersonal skills and customer focus.
Driven to amaze guests every day
A passion for health, wellness and beauty
Professional, accountable, flexible and responsive
Is proficient using a computer and relevant software
Demonstrates a natural sales mindset
Experience in administration, reception or customer service
Has excellent written and verbal communication skills
Is fun and enjoys their work
What Will you Be Doing:
Establish goals and performance measures for the Spa Reception Team.
Assist with cost management, inventory and purchasing within annual budgets.
Motivate, develop and lead to get the best performance from colleagues.
Create an enjoyable and productive work environment that embodies Banff Lodging Co. core philosophies.
Help development of policies and procedures that support smooth spa operations and exceptional guest service.
Engage customers face to face and over the phone, sharing knowledge of spa facilities, treatments, products and amenities.
Book appointments, welcome guests and liaise with Massage Therapists and Aestheticians.
Process payment transactions.
Assist the spa manager with inventory management, payroll and scheduling as required.
Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at or 403-760-8521.