Charltons Banff & Royal Canadian Lodge Reservations Sales

Coordinator-Staff Accommodation Available
InnVest Hotels - Charltons Banff & Royal Canadian Lodge
InnVest Hotels - Charltons Banff & Royal Canadian Lodge in Banff, AB
From $42,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.
Job details

From $42,000 a year
Job type
Shift and schedule
8 hour shift
Weekends as needed
Day shift
Monday to Friday
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Full job description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.


The role of the Reservations Sales Coordinator is charged with providing timely and professional reservations services and managing all related reservation functions including but not limited to; inventory control, training, rate and extranet management, third party distribution and Group bookings. Manage aspects of social media and marketing.


The duties and responsibilities for the Reservations Sales Coordinator include, but are not limited to the following:

Process all reservation requests, changes and cancellations received by phone, email or fax in a courteous, efficient and professional manner.
Process all direct and third party reservations in a timely and efficient manner.
Ensure all rates and packages are maintained in the various reservations systems.
Monitor web sites to ensure content, including images and descriptions are correct and up to date.
Ensure all Guest Services Agents are up-to-date on all local information, hotel services and the current packages, promotions and procedures.
Continuous review/auditing of the hotel systems on a daily, weekly and monthly basis to ensure accuracy of reservations data. These quality checks include but not limited to: Inventory/Availability, reservation accuracy for transient, group and FIT’s.
Monitor reservation inventory and block allotments to ensure maximum profit is achieved.
Conduct competitor pricing analysis to ensure best position is achieved with competitive set.
Process deposits as required for individual and group reservations.
Analyze social media data metrics and adjust strategies.
Maintain all hotel social media platforms, ensuring content is accurate. Proactively promote events all hotel services.
Assist with coordinating and implementing special sales promotions and packages.
Assist with group bookings as required by entering rooming lists, managing blocks and preparing group files.
Empowered as required to meet and/or exceed the expectations of internal and external guests.
Assist the Sales Manager & Director of Sales as required to complete daily, weekly and monthly tasks.

Previous hotel reservations or guest services background.
Hospitality related Degree or Diploma an asset.
Excellent communication skills, both written and verbal.
Professional, highly organized and result-orientated individual.
Knowledge of Opera Property Management System preferred.
Flexible and able to prioritize multiple tasks in a fast-paced work environment.
Proficient in Microsoft Office and various communication systems.
Strong team player.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Subsidized staff accommodation is available to the successful candidate. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Type: Full-time

Salary: From $42,000.00 per year


Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

8 hour shift
Day shift
Monday to Friday
Weekends as needed
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 2024-01-31
Expected start date: 2024-01-01