Fairmont Banff Springs Conference Services Manager

 Wedding Specialist
405 Spray Avenue, Banff, AB
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Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Conference Services Manager

At Fairmont Banff Springs, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Service & Catering Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Assistant Director, Conference Services, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Main Focus : Co-ordinate weddings from contracting to execution of the event including event requirements, guest room requirements, guest room pickup, food & beverage, audio visual, spa and golf.
Confirm all event related information with clients
Establish and maintain rapport with clients, prior to, during and post conference
Create floor plans as appropriate for each event to ensure banquets and clients are in agreement prior to set up
Initiate billing procedures, ensuring any deposits are received with adequate information and within an acceptable time frame
Conduct test meals with clients to confirm all relevant details are communicated
Conduct and/or attend daily meetings to review Banquet Event Orders (BEOs) and ensure last minute changes are communicated with appropriate departments
Attend weekly resume meetings
Follow departmental policies and procedures
Other duties as assigned


Your experience and skills include:

Computer literate in Microsoft Office applications required, experience with Sales & Catering or PM software is preferred
Previous experience in a luxury hotel operations in Conference Services or Sales or Banquets is preferred
Previous experience in Event Planning is preferred
University/College degree/diploma in a related discipline preferred
Highly responsible & reliable, ability to work independently
Excellent interpersonal skills, with strong written and verbal communication abilities
Ability to focus attention on guest needs, while remaining calm and courteous at all times
Results oriented with the ability to be flexible, work under pressure and be accountable to make sound & thoughtful business decisions
Extremely well organized individual with the aptitude to handle numerous tasks at one time
Proactive and innovate with the ability to work cohesively as part of a team
Systematic problem solver with a strong eye for detail, a sense of urgency and the ability to prioritize

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com