Rimrock Resort Hotel Larkspur Lounge Supervisor

The Rimrock Resort Hotel
300 Mountain Ave, Banff, AB
Job details

Job type
Full job description
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

To supervise the day-to-day operations of the Larkspur Lounge and Divas.
Duties and Responsibilities
Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
Provide leadership, problem solving, and decision making in all areas
Provide ongoing training, motivating, and monitoring of staff
Achieve and/or exceed sales projections
Perform office duties such as scheduling, monthly inventory, and pass-on
Assist in ordering product
Conduct employee performance reviews
Provide discipline when necessary and complete required documentation
Handle guest requests and complaints and authorize compensation when necessary
Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
Adhere to and enforce organizational policies and procedures
Actively contribute to a positive and motivating work place
Physical Demands
Requires significant walking and standing
Frequent lifting and carrying up to 11 pounds / 5 kg
Occasional lifting and carrying up to 22 pounds / 10 kg
Occasional sitting and use of a computer
Completion of Grade 12 or equivalent
Post-secondary education in Hospitality/Tourism is an asset
Alberta ProServe Certification
Previous experience working in restaurant front-of-house
Knowledgeable in a variety of liquor and wines
1-2 years of supervisory experience
Strong communication and interpersonal skills
Comfortable using Microsoft Word, Excel, and Outlook
Ability to remain composed while working in a fast-paced environment
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.