Town of Banff Information Technology Support Analyst

Corporate Services
Town of Banff
110 Bear St, Banff, AB
Permanent, Full-time

Job details

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Full job description
Full-Time, Permanent
In this position you “Take care of Banff” by ensuring end users are connected and productive. You blend your technical aptitude and expertise with a natural ability to “connect” with each individual you support.

As an IT Support Analyst, you are responsible for providing end user and systems/solutions training and support of products and services including network, client/server systems, PC and mobile devices, desktop application software, peripheral devices, and others. Your primary role is one of “help desk” and you will also assist the IT Coordinator on projects and system upgrades, as well as, performing daily administration tasks such as maintenance of user accounts, and email account setup.

Working the front lines, you constantly seek ways to improve user experience, and keep the Town competitive, protected and connected. You model the Town of Banff’s employee Values, contributing to exceptional service delivery and performance standards by the IT department.

As the successful candidate, you have a degree or technical certificate in computer science, information systems, or related discipline. A minimum two years of work experience has allowed you to acquire strong technical skills, excellent knowledge of IT software, applications, and technology trend. Preferred experience includes Microsoft SharePoint, background in Windows desktop clients and networking.

A review of your qualifications and your fit with our team will be based on your proven customer service orientation, your demonstrated expertise and good judgement and your ability to thrive in a workplace where priorities are varied and occasionally unpredictable.

Upon your start date, you will need to provide confirmation of full COVID 19 vaccination, an RCMP criminal background check, hold a valid Alberta Class 5 Drivers License and a clear driver’s abstract.

Working safely is a condition of employment at the Town of Banff. As part of our internal responsibility system, all employees are accountable for adhering to Occupational Health and Safety legislation and Town of Banff safety protocols. The Town of Banff’s safety culture philosophy is one of continuous improvement, so we look forward to your suggestions to make our workplace even safer.

“Taking care of Banff: our People, our Community, our Park.”

A full position description is available on request.

Please direct your resume and cover letter, no later than December 4, 2023 to:


Mail: Town of Banff, Box 1260, Banff, AB, T1L 1A1

Drop off: 110 Bear Street

The Town of Banff appreciates the interest from all applicants and will directly contact those being considered for an interview.