The Juniper Hotel & Bistro
Banff, AB

Job details
Permanent | Full-time
5 hours ago
Benefits
Store discount
Extended health care
Wellness program
Disability insurance
Dental care
Paid time off
Discounted or free food
Company events
Employee assistance program
Vision care
Life insurance
On-site parking
Skills
Record keeping
Customer relationship building
Resort experience
Hotel and accommodations experience
Operations management
Team leadership
Night audit
Coaching
Shift management
Cost control
Hiring
Supervising experience
Human resources management
Continuous improvement
Client services
Customer relationship management
Recruiting
Personnel management
Guest services
Customer service management
Cross-functional collaboration
Channel management
Tracking inventory levels
Leadership
Guest issue resolution
Communication skills
Client interaction
Team coordination
Room booking
Cross-functional communication
Team building
Full job description
The Juniper Hotel offers sweeping views and warm hospitality. Independently owned and operated, we strive to do better for people and the planet.

As our Front Office Manager, you will lead the heart of the Juniper guest experience. You will bring together warm hospitality, strong operational leadership and commercial awareness to deliver exceptional service and financial performance. You will own daily Front Office operations, reservations, online distribution and day-to-day revenue system functionality, and build a confident, accountable and engaged team that sets the Juniper apart. Collaborating with colleagues across the business, you’ll make sure a stay at Juniper is uplifting from start to finish.

Key Responsibilities

Lead daily Front Desk, reservations, guest services and Night Audit operations with reliable 24-hour coverage.
Recruit, onboard, train, schedule and coach your team within approved labour budgets.
Maintain accurate inventory, rates, availability and restrictions across the property management system, channel manager, booking engine and OTAs such as Booking.com and Expedia.
Investigate and resolve rate discrepancies, parity issues, booking errors and inventory synchronization problems.
Monitor pickup, cancellations, booking pace, occupancy and ADR, and recommend revenue opportunities to the Hotel Manager.
Create personal, memorable guest experiences, and lead service recovery with empathy and sound judgment.
Collaborate with Housekeeping, Maintenance, Sales and Events, and Food & Beverage to deliver seamless service.
Oversee safety, privacy, cash handling and financial controls, and drive continuous improvement.
Requirements

Minimum 2 year's leadership experience in hotel Front Office operations, preferably in a boutique, independent, upscale or resort setting.
Experience supervising employees, preparing schedules and training teams.
Hands-on experience with property management systems, reservations systems, channel managers and OTA extranets.
Strong understanding of reservations, room inventory, occupancy, ADR and basic revenue management.
Excellent organizational, communication and problem-solving skills, with sound judgment and attention to detail.
A genuine commitment to hospitality, employee development and collaborative leadership.
Availability to work flexible schedules, including weekends and holidays.
What We Offer

Comprehensive Group Benefits Package
Wellness Days and Healthy Living Allowance
Professional Development
Transitional Staff Housing
Generous Staff Discounts
Team Events
A full job description is available upon request.

Belonging is one of our core values. We believe diversity is strength and welcome people from all backgrounds. We foster an environment where people can show up authentically and feel included in our community. We are committed to building an equitable hiring process and removing barriers for applicants from equity-seeking groups. If you require accommodations related to accessibility during the application or interview process, please let our HR team know.

Pay: $65,000.00-$70,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Wellness program
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Experience:

Front Office Supervisory: 2 years (required)
Work Location: In person