Fairmont Banff Springs Front Desk Night Reception Agent

Banff, AB

120 reviews
$17.25 an hour - Full-time, Permanent

Urgently hiring
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Rate of Pay: Starting at $17.25 per hour. Full rate after one year is $21.61 per hour.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Duty meal in our newly renovated staff cafeteria
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Competitive extended benefits package including medical, vision and dental for full time permanent status
Discounts on food & beverage/fitness centre/spa/golf
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Conduct Night Audit Procedures
Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Other duties as assigned
Your experience and skills include:

Previous experience as Night Audit or Front Desk Reception Agent an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to stand throughout shift while typing and talking on the phone
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com

Expected start date: 2021-11-02

Job Types: Full-time, Permanent

Salary: From $17.25 per hour


Company events
Company pension
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care
Wellness program

Night shift

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