Parks Canada Anticipatory Dispatcher

Parks Canada
Banff, AB
$29.98–$32.55 an hour - Full-time

Job details

$29.98–$32.55 an hour
Job type
Shift and schedule
12 hour shift
Weekends as needed
Night shift
Rotating shift
Parks Canada - Resource Conservation – Banff Field Unit
Banff (Alberta)
Six-month terms, with possibility of extension
$29.98 to $32.55 per hour
Closing date: 3 November 2023 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the site. Persons who are unable to apply on-line must contact prior to the closing date.

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Parks Canada is seeking motivated individuals, fluent in Canada’s both official languages, who enjoy the challenges of a fast-paced work environment. The dispatch coverage area includes Banff, Kootenay, Yoho and Waterton Lakes national parks as well as several national parks in Quebec where French is the language of work and play. We are looking for individuals with the ability to work calmly and effectively under the pressures of competing demands, to deal with emergencies and to work day, night, and weekend shifts. Dispatching requires a high degree of precision and accuracy to record and relay information to and from a variety of sources. Given the nature and scope of this work, strong oral and written communication in both English and French are essential. For emergency radiotelephone communication, the ability to speak in a calm, clear, regular, and understandable manner is imperative.

Work environment
Are you ready to play a leading role in protecting Canada’s natural and cultural heritage?

Do you want to ensure that Canadians enjoying national parks, national historic sites and national marine conservation areas enjoy a safe visit filled with memorable moments?

Do you enjoy working with a dynamic team of law enforcement, visitor safety, and wildlife protection specialists?

Are you completely fluent–able to switch back and forth with ease–in Canada’s two official languages?

If so, you are the ideal candidate to be hired as a Parks Canada Emergency Dispatcher.

Known as the ‘first’ first responders, emergency dispatchers are the crucial communications link between our visitors and the professionals who keep people safe and protect the animals and environment for future generations.

After two months of intensive training, your job will be to gather critical information about emergencies, then relay it to the personnel you have dispatched to the scene. You will be expected to precisely follow protocols to get the right people, to the right place, at the right time. You will also play a key role in ensuring occupational health and safety for park wardens, mountain rescue specialists, wildlife officers, highway equipment operators, researchers, and other Parks Canada team members. Additionally, you will help our guests by directing their queries, questions, and comments to the appropriate experts.

Intent of the process
This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

A list of qualified candidates will be established, and may be used to fill similar positions of various tenures (temporary/indeterminate, full-time/part-time/as & when required) in other work locations.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school or an acceptable combination of education, training, and experience.

Copies of current certification (awards) will be required at time of screening.
Degree equivalency


EX1: Working effectively in a high-paced, high-stress environment
EX2: Adhering strictly to protocols, procedure, and policies
EX3: Dealing with the public and providing accurate advice and information
EX4: Working with computers and various software
EX5: General administrative tasks, such as updating and maintaining operational manuals, communication logs, databases, and reports

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Asset Qualifications:

The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

Previous radio operator, emergency services, or public safety answering service experience
Emergency Medical, Fire and/or Police Dispatch Certification
Restricted Operator Certificate – Aeronautical

Copies of current certification will be required at time of interview.
The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (CCC/CCC)

Information on language requirements


K1: Parks Canada Mandate, corporate objectives, and policies, and the Canada National Parks Act and regulations
K2: Emergency procedures related to visitor safety, wildlife management and law enforcement
K3: Banff, Kootenay, and Yoho national parks geography


A1: Adaptability – Adapting to work effectively in dynamic situations, and with diverse individuals and groups. To work calmly and effectively in a fast paced, protocol-driven work environment
A2: Analytical Thinking – Analyzing and synthesizing information to understand issues, identify options, accurately record information
A3: Client Focus – Providing service excellence to internal and external clients in high-stress situations
A4: Initiative – Dealing with situations and issues proactively and persistently, while seizing opportunities that arise while managing competing demands
A5: Teamwork – Working collaboratively in a team environment


PS1: Exercises sound judgment
PS2: Strives for excellence
PS3: Makes things happen
PS4: Takes responsibility
PS5: Communicates effectively orally
PS6: Communicates effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

Willing and able to wear a uniform as per the Parks Canada uniform policy
Willing and able to work 12-hour shifts, a rotating or variable schedule, night shifts, holidays, and weekends
Willing and able to obtain a Restricted Operator Certificate – Aeronautical
Willing and able to obtain an Emergency Medical, Fire and/or Police Dispatch Certification and other training upgrades as necessary
Conditions of employment
CONDITIONS OF EMPLOYMENT: (Must be met prior to employment)

Obtain and maintain a Government of Canada Second Language Evaluation proficiency of C/C/C
Obtain and maintain a ‘secret’ security clearance with fingerprints
Possession and maintenance of a valid driver’s license
Required to undergo and pass a pre-employment and periodic medical examinations and audiograms
Successful completion of a keyboarding test (30 wpm with less than a 5% error rate)
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

**Important Information and Instructions**
1. Living accommodations will not be provided.
2. If selected for an interview, candidates will be responsible for their own travel costs to the interview.
3. Interviews will be conducted in late 2023 or early 2024.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons are entitled to participate in the appointment process in the official language of their choice.
We thank all those who apply. Only those selected for further consideration will be contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.