Banff Transportation Group
Banff, AB

Job details
Permanent | Part-time | Seasonal | Full-time
7 hours ago
Benefits
Casual dress
Store discount
Skills
Hospitality
Customer communication
Call center experience
Client inquiry handling
Client services
Customer service orientation
Data entry
Typing
Dispatch experience
Communication skills
Client interaction
Two-way radios
Team coordination
Full job description
About Taxi Taxi:

Taxi Taxi is Banff’s reliable local taxi service, proudly serving residents, businesses, and the thousands of visitors who come to experience the stunning Canadian Rockies. We pride ourselves on safe, friendly, and efficient transportation in one of the world’s most beautiful destinations.

The Role:

As a Taxi Dispatcher, you are the critical hub of our operation. You’ll manage incoming ride requests, coordinate our fleet of drivers, and ensure every customer receives prompt, professional service. This is a fast-paced, customer-facing role where your quick thinking and communication skills directly impact people’s experience in Banff.

Key Responsibilities

Answer high-volume call requests efficiently and professionally
Dispatch taxis to customer locations, hotels, airports, trailheads, and events
Monitor driver locations and job status in real-time
Provide accurate information on wait times, fares, and local destinations
Handle customer inquiries, special requests, and occasional complaints with patience and problem-solving skills
Coordinate with drivers via radio, phone, and dispatch software
Maintain accurate records of trips, bookings, and shift logs
Assist with scheduling and ensuring adequate coverage during peak tourist seasons
Work collaboratively with the team to deliver exceptional service
What We’re Looking For

Previous experience in dispatch, customer service, call center, or hospitality is strongly preferred
Exceptional verbal communication skills and a friendly, professional phone manner
Ability to stay calm and make quick decisions under pressure
Strong geographical knowledge of Banff, Lake Louise, Canmore, and surrounding areas (or the ability to learn quickly)
Comfortable using computers, dispatch software, and two-way radios
Flexible availability, including evenings, weekends, and holidays (tourism doesn’t stop!)
Reliable, punctual, and team-oriented attitude
Must be located in Banff, Canmore, Lake Louise, or Cochrane.
What We Offer

Competitive hourly wage
Tips and gratuities shared with the dispatch team
Free or discounted local transportation
Opportunity to work in the heart of Banff National Park
Supportive team environment with experienced drivers and management
Full Time, Year-round opportunities available
If you thrive in a dynamic environment, love helping people, and want to be part of Banff’s local service community, we’d love to hear from you!

How to Apply:

Apply through Indeed or drop off your resume in person at our office in Banff.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress
Store discount
Work Location: In person